Refund policy
We want you to shop with confidence, knowing that we'll always do our best to look after you.
Every Sting Glide handboard is built to bring years of fun in the ocean, and we stand behind the quality of every board we make.
Warranty
If your handboard arrives with a manufacturing fault or has been damaged during shipping, we'll happily replace it or provide a full refund.
To make a warranty claim, simply email us at stingglide1@gmail.com and include:
- A clear photo of the fault or damage.
- Your order number.
- A copy of your proof of purchase.
We'll review your claim and get back to you within 48 hours.
Please note that our warranty doesn't cover normal wear and tear, accidental damage, misuse, or damage caused by improper care. All warranty claims are assessed by Sting Glide on a case-by-case basis.
If you purchased your handboard directly from our website, all warranty claims must be made through Sting Glide. If you purchased from one of our retail partners, please contact the store where you made your purchase.
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Returns & Refunds
If you've changed your mind, you can return your handboard within 30 days of receiving your order for a full refund, provided it meets the conditions below.
Return Conditions
To be eligible for a refund, your handboard must:
- Be returned within 30 days of delivery.
- Be unused and in its original condition.
- Be clean and free from sand, salt and dirt.
- Be returned in its original packaging with all included components.
Before sending your return, please email us at stingglide1@gmail.com so we can help you through the process.
Please include your:
- Name
- Address
- Phone number
- Order number
Return postage costs are the responsibility of the customer. Original shipping charges are non-refundable.
Incorrect or Damaged Orders
If we've sent you the wrong item, or your order arrives damaged, please get in touch as soon as possible.
We'll make it right by:
- Sending you the correct item at no extra cost.
- Replacing your damaged handboard.
- Providing a full refund if your item is no longer available.
If the mistake is ours, Sting Glide will cover all shipping costs associated with the replacement or return.
Our Promise
We're a small Australian family business, and every Sting Glide handboard is something we're proud to send out into the world.
We believe in making quality products, looking after our customers, and treating people the way we'd like to be treated.
If something isn't right, we'll always do our best to sort it quickly, fairly and without the runaround, so you can get back to doing what matters most...